online art gallery
collection 06
05.12.2022 → 05.02.2023

delivery – return

delivery

All the works we ship are carefully protected and then placed in a custom-made package for transport. Works are shipped from the gallery's headquarters in Bordeaux, France, or from the artist's studio.

COLLECTION CROISÉE undertakes to deliver the works ordered as soon as possible. In order for these deadlines to be met, the customer must ensure that they have provided accurate and complete information regarding the delivery address. The mobile phone number and email address are essential.

A tracking number is sent to the buyer when the package is shipped. Each order of an original work is delivered by hand against signature. For the articles offered in the bookshop, the shipment will be made by parcel or tracked letter depending on the size and weight of the article.

For any question or remark related to your order, we invite you to contact us.

 

Metropolitan France + Monaco + Andorra
3 to 5 days : Indicative delivery time in working days

Collection by hand in Bordeaux (France) is possible. Please contact us at the end of your order to organize an appointment. 

DOM TOM
8 to 14 days : Indicative time in working days

International Europe (EU + Switzerland)
8 to 14 days : Indicative time in working days

International World
10 to 16 days: Indicative time in working days

COLLECTION CROISÉE is not responsible for customs fees or taxes on any international shipments, nor is it responsible for delays associated with the import process.

RETURN

If you are not satisfied, you have 14 days to return the work ordered intact.
(the date indicated by the carrier being taken as proof).

The customer is responsible for the shipping costs associated with the return. The artwork or merchandise being returned must be intact. You must ensure that the artwork, which is a fragile product, arrives in perfect condition. Any goods that arrive torn, damaged, stained, scratched, chipped or broken will not be refunded. 

Wherever possible, we recommend that you return items in their original packaging. If necessary, use equivalent packaging. 

Please write to us for advice.